Q. Do you accept credit cards?
A. Yes, we accept Visa, Master Card credit cards.

Q. Is it safe to send my credit card information over the Internet?
A. Yes, The Massage Supply uses a secured server certificate for our website that encrypts your credit card information while it is traveling through the Internet. See The Massage Supply Website Privacy and Security for complete for details.

Q. When will my credit card be charged?
A. Because you're ordering a custom-made product, The Massage Supply requires prepayment of your order. Your credit card will be charged at the time the order is entered into our system (generally the next business day after your order is placed in our web store).

Q. How will I know when to expect my order to arrive?
A. You will receive an email on the next business day after your order is placed letting you know an approximate ship date and delivery date of your order.

Q. Can I change my order?
A. If we receive your change order before it is shipped we will be glad to make the indicated change. If the order has already shipped then you will need to return the item.

Q. If I don't like what I purchase, may I send it back?
A. Yes, The Massage Supply has a very liberal 30-day Money Back Guarantee policy that ensures your satisfaction with our equipment. Please see our Warranty for more details.

Q. What are The Massage Supply's Customer Service hours?
A. Our Customer Service hours are 8:00 a.m.- 5:00 p.m. Pacific Time.

Q. May I purchase a Stronglite Face Rest to use on another manufacturer's table?
A. The rods that insert into a Stronglite table are smaller in diameter than other manufacturer's tables, therefore, our Face Rests will only fit on Stronglite tables unless you are willing to drill holes in your table to accommodate the Stronglite Face Rest.

Q. How long does it take to receive my table/chair?
A. Generally speaking you can expect to receive your custom-made Stronglite table within 2-3 weeks.

Q. How do I choose the table that is right for me?
A. There are several options to consider when purchasing a table. We have tried to help you with this process by publishing the "Selecting The Right Table" or "Selecting The Right Chair" section of this website. If you still have questions or would just like to speak to a live person, call us (1.800.289.5487); we would enjoy helping you with this process.

Q. How does the arm support attach to the table?
A. Our arm support was designed to attach our Face Rest rods (our arm support will only work with our Face Rest). To attach, slip the Face Rest rods through the holes in the arm support rods and slide your Face Rest into the table.

Q. How do the Side Extension's fasten to the table?
A. Side Extension II's are attached to the side of the table using an installation kit that is included with your Side Extension II purchase. There are pre-drilled holes in rails of the Graduate, Classic and Premier table models. The Side Extension II comes with a bracket that attaches to the underside of your rail into the pre-drilled holes. You then attach the side extensions to these brackets and you are in business. If you own or are purchasing the Featherweight, Alumilite II or Portable Tilt-Top model or another manufacturer's table we offer our previous version of the Side Extension which is two extensions with a nylon strap between them which lies over your table.

Q. Why should I buy a Stronglite product instead of another brand?
A. Since 1986 Stronglite has been the leader in value in massage equipment. If you are a professional bodyworker you need the safest, easiest to use and most durable product you can find. This is Stronglite. Add to this our competitive prices and you have the best value on the market. See the "Stronglite Advantage" for more information.

• How do I locate the trigger point?
• How do I hold The Original Backnobber II tool?
• How much pressure should I apply?
• How should I apply pressure?
• How long should I apply pressure?
• How should I position The Original Backnobber II tool?
• What else do I need to do?
• Will I experience pain and soreness?
• What if the area I use this technique on becomes swollen, inflamed or bruised?
• What if I would like more information or want to provide feedback?

How do I locate the trigger point?
Feel the muscle for a knot or lump or hypersensitive area. Trigger points often reside deep in the muscles where you experience pain, tightness, soreness or discomfort.

How do I hold The Original Backnobber II tool?
Hook the Original Backnobber II tool over one shoulder or under the arm - whichever is more comfortable to achieve the best results. In general hold the Original Backnobber II tool with both hands, close to your body. 32 Stretching after using The Original Backnobber increases flexibility and function.

How much pressure should I apply?
Apply pressure gradually to the sore muscle, ideally increasing it until optimal pressure. Optimal pressure varies from person to person. Only apply pressure that you can tolerate and that produces the desired results. You'll actually feel the muscle relax.

How should I apply pressure?
Gradually apply pressure directly, firmly and steadily to a sore muscle, holding it until you feel the muscle respond by relaxing slightly. Such changes in the muscle can be subtle, so if you don't notice any change, be patient and don't give up

How long should I apply pressure?
You should apply pressure for about 10-15 seconds or longer, if necessary. As you feel tension in the muscle release under the pressure, gradually ease off and move along the same muscle and if tolerated, apply pressure again.

Stretching after using The Original Backnobber increases flexibility and function.

How should I position The Original Backnobber II tool?
Hold The Original Backnobber II tool in any position that is comfortable, which allows your body to be relaxed and which allows you to apply pressure to affected muscles.

What else do I need to do?
Stretch the muscle area, especially after applying The Original Backnobber II tool. Breathe and work the opposite muscles.

Will I experience pain and soreness?
You may experience some discomfort after initial use. When used as intended, the product is designed to relieve muscle-pain and discomfort and restore function and pain-free movement.

What if the area I use this technique on becomes swollen, inflamed or bruised?
Rest, apply cold packs and consult your physician, if necessary. Discontinue use on bruised area and resume only when healed. You may be applying too much pressure. Next time take it slower and easier and remember to always include gentle stretching. Be particularly careful if you bruise easily.

What if I would like more information or want to provide feedback?
Call The Pressure Positive Company: 1-800-603-5107 or write us at 128 Oberholtzer Road, Gilbertsville, PA, 19525. You may also communicate with us through our web site: www.backtools.com